Shipping Policy

At AgarwoodOil.com, we are committed to delivering your premium agarwood oil, sandalwood oil, absolutes, and attars safely and promptly, wherever you are in the world.

Order Processing Time

All orders are processed within [1–2 business days] of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or festive periods, processing may take an additional 3–5 days.

Domestic Shipping (India)

  • Delivery time: [3–7 business days] depending on your location
  • Shipping partners: [India Post / Delhivery / FEDEX / DHL ]
  • Shipping charges: calculated at checkout

International Shipping (Worldwide)

We proudly ship our premium oud oils, sandalwood oil, and attars to customers across the globe.

  • Delivery time: [7–15 business days], depending on destination country and customs clearance
  • Shipping partners: [India Post International / DHL / FedEx]
  • Shipping charges: Calculated at checkout based on destination and order weight

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT levied by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office regarding any restrictions on importing essential oils/agarwood products before ordering.

Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp. You can track your shipment directly on the courier’s website.

Delayed, Lost, or Damaged Shipments

While we take utmost care in packaging (our oils are shipped in leak-proof, secure packaging), delays can occasionally occur due to customs, weather, or courier issues beyond our control.

  • If your order is delayed beyond the estimated delivery window, please contact us with your order number
  • If your package arrives damaged, please share unboxing photos/video within [48 hours] of delivery for a replacement or refund (see our Refund Policy)
  • Lost shipments will be investigated with the courier, and a resolution (reship or refund) will be provided within [X days]

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at the details below — once an order is shipped, the address cannot be changed.

Need Help With Your Shipment?

Contact our customer care team: