Thank you for shopping with Agarwoodoil.com. We are committed to providing high-quality Agarwood Oils, Essential Oils, Sandalwood Products, Attars, and other natural aromatic products.
We carefully inspect and pack every order before shipping. If you receive a product that is incorrect, damaged, defective, or incomplete, we will be happy to assist you with a return, replacement, or refund according to this policy.
Return Period
Customers can request a return or replacement within 7 days from the date of delivery.
Return requests submitted after 7 days may not be accepted.
Eligible Returns
A return or replacement may be requested in the following cases:
- Wrong product received.
- Product damaged during delivery.
- Product defective upon arrival.
- Missing item from the order.
To request a return, please contact us with:
- Order number
- Clear photos of the product received
- Photos of the packaging (if damaged)
- Details of the issue
Our team will review your request and provide return instructions.
Return Conditions
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- The return request must be approved by Agarwoodoil.com before sending the product back.
Non-Returnable Products
Due to the nature of fragrance and aromatic products, the following items cannot be returned after opening or use:
- Opened Essential Oils
- Opened Agarwood Oils
- Opened Attars
- Used Sandalwood Products
- Opened Sample Bottles
- Custom Orders
- Bulk Orders
- Clearance or promotional items
- Gift Cards
If any product arrives damaged, defective, incorrect, or incomplete, please contact us for assistance.
Refund Process
After receiving and inspecting an approved return, we will notify you about the refund status.
If approved, the refund will be issued to the original payment method used during purchase.
Refunds are generally processed within 5–10 business days after approval. Processing time may vary depending on the payment provider or bank.
Shipping charges are non-refundable unless the return is caused by an error from Agarwoodoil.com.
Replacement Policy
We provide replacements for:
- Wrong products delivered.
- Products damaged during shipping.
- Products with manufacturing defects upon arrival.
Replacement requests must be submitted within 7 days of delivery.
Order Cancellation
Orders can be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation is not possible.
International Orders
For international orders:
- Customers are responsible for customs duties, taxes, import charges, and local regulations of their country.
- Shipping charges are non-refundable.
- Delays caused by customs authorities or courier companies are outside our control.
Incorrect Address
Customers are responsible for providing correct shipping information at checkout.
Agarwoodoil.com is not responsible for delays or additional charges caused by incorrect or incomplete addresses provided by customers.
Lost or Delayed Shipments
If your shipment is delayed or appears lost, please contact us.
We will assist by coordinating with the shipping carrier to investigate the shipment status.
Contact Us
Agarwoodoil.com
Email: info@agarwoodoil.com
Phone: +91 9936624238
Address:
Pardos Okas Enclave,
Sushant Golf City,
Lucknow, Uttar Pradesh,
India
We value our customers and always try to resolve genuine order-related concerns fairly and quickly.