Refund and Returns Policy

Refund & Returns Policy

Thank you for shopping with Agarwoodoil.com. We are committed to providing premium-quality Agarwood Oils, Essential Oils, Sandalwood Products, Attars, and other natural aromatic products. Please read our Refund & Returns Policy carefully before placing an order.

Returns

Due to the nature of our products, we do not accept returns on products that have been opened, used, or damaged after delivery.

A return may only be accepted if:

  • You received the wrong product.
  • The product arrived damaged during transit.
  • The product is defective upon delivery.
  • You received an incomplete order.

To request a return, please contact us within 48 hours of receiving your order.

To help us process your request, please provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the shipping package (if damaged)
  • A brief description of the issue

Requests made after 48 hours of delivery may not be eligible for return or replacement.

Return Conditions

Returned items must:

  • Be unused and unopened.
  • Be in their original packaging.
  • Include all original accessories (if applicable).
  • Be approved by our customer support before being returned.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened Essential Oils
  • Opened Agarwood Oils
  • Opened Attars
  • Sandalwood Products that have been used
  • Sample Bottles
  • Custom Orders
  • Bulk Orders
  • Clearance or Sale Items
  • Gift Cards

Refunds

Once your request is approved and the returned item is received (if applicable), we will inspect the product.

If approved, your refund will be processed to the original payment method.

Refund processing times generally range from 5–10 business days, depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

We will gladly replace products if:

  • The wrong item was shipped.
  • The item was damaged during shipping.
  • The product is defective upon arrival.

Replacement requests must be submitted within 48 hours of delivery.

Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

International Orders

For international shipments:

  • Customers are responsible for any applicable customs duties, taxes, import fees, or local regulations imposed by their destination country.
  • Shipping charges are non-refundable.
  • Delays caused by customs authorities or courier services are beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Agarwoodoil.com is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost Packages

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment. Resolution times may vary depending on the courier.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Agarwoodoil.com

Email: essentialoilscompany@gmail.com

Phone: +91 9936624238

Address:

Pardos Okas Enclave,

Sushant Golf City,

Lucknow, Uttar Pradesh,

India

We value your trust and will make every reasonable effort to resolve any genuine product or order-related concerns promptly.