Privacy Policy

Welcome to Agarwoodoil.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Company Name (if applicable)

Order Information

Products Ordered
Order History
Payment Status
Shipping Details

Technical Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Respond to inquiries.
Send order confirmations and shipping updates.
Improve our website and customer experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website are processed securely using trusted third-party payment gateways.

We do not store your debit card, credit card, UPI, or banking information on our servers.

4. Cookies

Our website uses cookies to:

Remember your shopping cart.
Improve website performance.
Analyze website traffic.
Enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Third-Party Services

We may use trusted third-party service providers for:

Payment Processing
Shipping & Delivery
Website Analytics
Email Communication

These providers receive only the information necessary to perform their services and are required to protect your data

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about:

New Products
Offers & Discounts
Company News
Seasonal Promotions

You can unsubscribe at any time using the unsubscribe link included in our emails.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Maintain business records.
Comply with tax, accounting, and legal requirements.
Resolve disputes and enforce our policies.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications.
Request a copy of the information we hold about you.

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

12. International Customers

We serve customers worldwide.

If you access our website from outside India, you understand that your information may be processed and stored in India or other countries where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Agarwoodoil.com

Email: essentialoilscompany@gmail.com

Phone: +91 9936624238

Address:

Pardos Okas Enclave,

Sushant Golf City,

Lucknow, 226030, Uttar Pradesh,

India

By using Agarwoodoil.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.