Terms & Conditions

Welcome to AgarwoodOil.com. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our site.

1. About Us

AgarwoodOil.com is operated by in [Lucknow, Uttar Pradesh, India]. We specialize in premium agarwood (oud) oil, sandalwood oil, absolutes, attars, and other natural aromatic products.

2. Use of Website

By using this website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent/guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict, anyone else’s use of the site.

3. Product Information

We make every effort to display our products’ colors, descriptions, and details as accurately as possible. However:

  • Natural products like agarwood oil and attars may have slight variations in color, consistency, and aroma from batch to batch due to their natural origin
  • We do not guarantee that images displayed on the website will exactly match the product received, due to differences in screen display and natural product variation

4. Pricing & Payment

  • All prices listed on the website are in [INR ₹ / USD $] and are inclusive/exclusive of applicable taxes, as indicated at checkout
  • We reserve the right to change prices at any time without prior notice
  • Payment must be made in full at the time of placing an order through our accepted payment methods (Razorpay, UPI, cards, PayPal, etc.)
  • All orders are subject to availability and confirmation of the order price

5. Order Acceptance

Receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute a contract to sell. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or description, or suspected fraudulent activity.

6. Shipping & Delivery

Shipping timelines and charges are outlined in our Shipping Policy. We are not liable for delays caused by customs, courier partners, or circumstances beyond our reasonable control.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our [Refund & Returns Policy]. Please refer to that page for detailed terms.

8. Intellectual Property

All content on this website — including text, images, logos, product photography, and descriptions — is the property of R K Essential Oils Company and is protected under applicable copyright and trademark laws. No content may be copied, reproduced, or used without our prior written permission.

9. Limitation of Liability

Our products (agarwood oil, sandalwood oil, attars, absolutes) are natural aromatic products intended for personal fragrance and traditional use only. They are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice.

  • Always perform a patch test before applying any oil directly to skin
  • We are not liable for any allergic reactions, misuse, or damage resulting from improper use of our products
  • To the fullest extent permitted by law, Agarwoodoil.com Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products

10. Third-Party Links

Our website may contain links to third-party websites (such as courier tracking or payment gateways). We are not responsible for the content, policies, or practices of any third-party sites.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Lucknow, Uttar Pradesh].

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

For any questions regarding these Terms & Conditions, please reach out to us: