Thank you for shopping at AgarwoodOil.com. Please read our refund and return policy carefully before placing an order.
1. Returns
Returns may be accepted only for eligible products and must be requested within 7 days of delivery.
Returned items must:
- Be unused and in original condition
- Be in original packaging
- Not show signs of damage caused after delivery
2. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used products
- Customized products
- Samples
- Clearance or final sale items
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos of the package and product
- Description of the issue
We will review the request and provide the appropriate resolution.
4. Refund Process
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
Processing time may vary depending on payment providers and banks.
5. Shipping Charges
Shipping charges are generally non-refundable unless the issue occurred due to our error.
6. Order Cancellation
Orders may only be cancelled before shipment processing begins.
7. Contact Us
AgarwoodOil.com
Email: essentialoilscompany@gmail.com
Website: www.agarwoodoil.com
Last Updated: June 2026